Scammers try hard to make it appear like they are legitimate providers. Because of this recognising a scam email can be very difficult.
What to look out for?
- A new contact is initiating contact with you.
- You have never met the person before and they are asking you for money.
- The payment methods are unusual such as gift cards, wire transfers or cryptocurrencies.
- What they are offering sounds too good to be true - For example a prize for a competition you did not enter, or a get rich quick scheme.
This article by the ACCC and Scam Watch has some great tips: Spot the scam signs.
If you are sure an email or letter you have received is a scam, the best option would be to block the sender or set up a filter to stop any future messages.
You can report email scams directly to the Australian Competition & Consumer Commission via https://www.scamwatch.gov.au/report-a-scam or via the Australian Cybercrime online reporting network https://www.acorn.gov.au/.
If you believe you have been a victim of online identity theft we would recommend you seek assistance through IDCARE, they are an Australian and New Zealand identity and cyber support service. For more information visit https://www.idcare.org.
Should you have any questions or feedback, please don't hesitate to contact our Customer Support firstname.lastname@example.org, or call us on 07 3065 9128.